About us
We Proved That We’re The Best Recovery Agency In India
Knights Intermediaries integrates collection, analytics and legal action for debt collection, which includes traditional collection methods such as tele-calling, field visits along with legal interventions such as arbitration, execution of awards/decrees, enforcement of section 17 orders through court, bankruptcy proceedings, mediation, civil suits, criminal proceedings, etc
Selection of legal interventions are based on the ageing of the debt, data analytics, feedback on solvency, availability of the defaulter coupled with


Policies
- Undefined credit and collection policies
- Improper Dunning matrix
- Undefined credit limits and service interruption
- Customer credit appraisal and market standing
- Intercompany reconciliation

Process
- Non adherence of processes
- FIFO method of collection accounting
- Timely application of receipts
- Payment collection without advices
- Timely Dispute resolution
- Unattended credit and debit notes
- DSO tracking process
- Monitoring of delinquent accounts
- Delay in Legal Initiation/Execution and settlement

People
- Billed and unbilled reconciliation
- Non collection of balance confirmation on periodic basis
- Account reconciliation and customer sign off
- Change in commercial/contract
- Delayed billing – Service vs. billing
- Coordination issued between various function
- Operational priorities
- Voice of the customer
- Delayed management reporting

15 years of effective B2B, B2C debt collection
The thing that sets us aside from our competitors is the way we care for our clients. We provide a dedicated point of contact who is just a phone call away to give up to date information on your accounts

Advisory
- Account Selection and prioritization
- Client Understanding
- Known Issues/open points
- Agreement/Purchase order
- Ledger/Invoices/Receipts
- Email communication
- Dr/Cr Note
- Client Spoc
- Account Spoc

Reconciliation
- Ledger reconciliation
- Open Items mapping
- Client Payment Advices
- Balance arrival
- Open Invoices
- On account receipts
- Pending Debit/Credit notes
- Unreconciled items

Discussion & Correction
- Client Appointment
- Discussion and information exchange
- Understand reasons
- Rematching/Open items
- Agreement on action
- Accounts Treatment agreement
- Internal approvals from both the side

Convince & Acceptance
- Explanation to Client
- Discussion and clarification
- Agreement on open items
- Payment confirmation
- Credit note closure
- Supporting submission
- Obtain balance confirmation
- Reconciliation closure
- Sign off
- Payment schedule

Collection
- Payment Follow-up
- Payment Advice collection
- Payment Confirmation
- Receipt confirmation
- Discussion and clarification
- Continue Follow up
- Client Visit relationship building
- Final Sign off after payment adjustment
- Write off/Bad debts – Management decision